In two separate instances, Wapack Labs has reported technical support scams. Upon examining these scams, Wapack Labs observed other products being targeted by scammers. Performing a Google Image search for “<technology product> technical support” yields images with phone numbers for technical support. Upon performing basic OSINT collection against these phone numbers, it is apparent these phone numbers are involved in scams. Scammer tactics routinely offer a Remote Desktop Support to troubleshoot the devices. Some of these scams charge monthly fees for remote support services, but do not actually fix technical problems, and others are solely for dropping malware during the Remote Desktop session. The malware dropped during the Remote Desktop sessions will often include free or cracked version of keyloggers and other novice data/credential exfiltration tools...READ MORE
Wapack Labs has cataloged and reported on technical support scams in the past. An archive of related reporting can be found in the Red Sky Alliance portal.
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